Delivery Service

Refund Policy

Insul Zone may issue refund on it discretion, if Insul Zone has given written consent. This refund will happen under the mandatory statutory rights for the customers under the Competition and Consumer Act 2010 and other applicable consumer laws.

The prices given in the details of our products are inclusive of GST. The cost of delivery and GST for cost of delivery will be calculated separately.

1. Definitions

“Business Day” means between 8am and 5pm, Monday through to Friday, excluding public holidays in Australia.

“Delivery” means standard Insulzone Insulation shipping to, and arrival at, the delivery address specified in your order form.

“Products” means Insulzone Insulation products and or accessories that are available for purchase from the Insulzone Insulation online store at the time of your order.

“Shipment” means the period from the time the product is ready to be loaded on transport for the purpose of delivery, until the delivery of the product.

“You” and “Your” means the user of the website and where applicable, the purchaser of the product, as identified in the Insulzone Insulation login form on the Insulzone Insulation online store.

“We”, “Us” and “Our” means Insulzone Insulation and any employee, contractor or agent acting on Our behalf.

Placement and Handling Orders

All orders are subjected to acceptance by Insul Zone, which is confirmed by an acknowledgement provided by an automatically generated receipt from our website. Insul Zone reserve the right to restrict number of items that you may purchase in special circumstance.

Insul Zone offers the purchase of our item to the individuals who are eligible for making legal binding contracts. Insul Zone believes in making all possible efforts to process the placed order with 1 working day. This processing time is based on the placement time of the order. Order placed on the weekend or on a public holiday will be held until the next working day. However, the orders will be processed in shortest possible time after ending of holidays.

Insul Zone reserves the right to discontinue any product without prior notice. Insul Zone reserve the rights to discontinue the supply of any product. If the ordered products are out of stock, Insul Zone will approach you, notify you and may offer an alternate product of similar use (pricing may vary) or cancellation of your order.

If you prefer to accept an alternate product, your order will be amended and an acknowledgement and receipt will be generated accordingly by our system. If cancellation of the order is your choice, for an order that is already confirmed and paid for, due to shortage of a product in stock, your request for a full reimbursement of the paid amount(s) will be entertained depending on the circumstances. Insul Zone has the policy to process to the reimbursement requests with 1 working day after receiving of the reimbursement request.

Method of delivery

Insul zone offers delivery all across Melbourne and Victoria please contact our friendly staff for a quote please call Insul Zone on (1300241084) or email info@insulzone.com.au, we will create quotation for your order based on your order and location. To avail installation services for the purchased products, please contact us on the given contact information.

Our aim to deliver you quality insulation products within shortest possible time. We take 2 working days to deliver products after the completion of payment. We also take chances to deliver on the same day, if circumstances favor us. In case of shortage of any product, we will not let you wait without informing you. A proper conversation will be conducted with you and confirm delivery date will be told.

Payment(s)

The handling your order starts after the confirmation of full payment(s) by using one of the verified methods given on our website. Partial or incomplete payment(s) will lead to delay in your order placement. Termination of order may happen in case of long delay in payment(s).