Insulation Supply and Install Specialist

Delivery Service

Delivery Service

Our insulation products set forth a modernized and unblemished gaze to the premises and guarantee the perfect quality-cost balance.

Delivery Information

Insul Zone offers a flat rate (50$ inclusive of GST) for every delivery within 50km from our service area in Cambellfeild. For delivery locations outside of this range, please call Insul Zone on (1300241084) or email [email protected], we will create quotation for your order based on your order and location. To avail installation services for the purchased products, please contact us on the given contact information.

Our aim to deliver you quality insulation products within shortest possible time. We take 2 working days to deliver products after the completion of payment. We also take chances to deliver on the same day, if circumstances favor us. In case of shortage of any product, we will not let you wait without informing you. A proper conversation will be conducted with you and confirm delivery date will be told.

Refund Policy

Insul Zone may issue refund on it discretion, if Insul Zone has given written consent. This refund will happen under the mandatory statutory rights for the customers under the Competition and Consumer Act 2010 and other applicable consumer laws.

The prices given in the details of our products are inclusive of GST. The cost of delivery and GST for cost of delivery will be calculated separately.

1. Definitions

“Business Day” means between 8am and 5pm, Monday through to Friday, excluding public holidays in Australia.

“Delivery” means standard No Gap Insulation shipping to, and arrival at, the delivery address specified in your order form.

“Products” means No Gap Insulation products and or accessories that are available for purchase from the No Gap Insulation online store at the time of your order.

“Shipment” means the period from the time the product is ready to be loaded on transport for the purpose of delivery, until the delivery of the product.

“You” and “Your” means the user of the website and where applicable, the purchaser of the product, as identified in the No Gap Insulation login form on the No Gap Insulation online store.

“We”, “Us” and “Our” means No Gap Insulation and any employee, contractor or agent acting on Our behalf.

Placement and Handling Orders

All orders are subjected to acceptance by Insul Zone, which is confirmed by an acknowledgement provided by an automatically generated receipt from our website. Insul Zone reserve the right to restrict number of items that you may purchase in special circumstance.

Insul Zone offers the purchase of our item to the individuals who are eligible for making legal binding contracts. Insul Zone believes in making all possible efforts to process the placed order with 1 working day. This processing time is based on the placement time of the order. Order placed on the weekend or on a public holiday will be held until the next working day. However, the orders will be processed in shortest possible time after ending of holidays.

Insul Zone reserves the right to discontinue any product without prior notice. Insul Zone reserve the rights to discontinue the supply of any product. If the ordered products are out of stock, Insul Zone will approach you, notify you and may offer an alternate product of similar use (pricing may vary) or cancellation of your order.

If you prefer to accept an alternate product, your order will be amended and an acknowledgement and receipt will be generated accordingly by our system. If cancellation of the order is your choice, for an order that is already confirmed and paid for, due to shortage of a product in stock, your request for a full reimbursement of the paid amount(s) will be entertained depending on the circumstances. Insul Zone has the policy to process to the reimbursement requests with 1 working day after receiving of the reimbursement request.

Method of delivery

Insul Zone has the policy to deliver the products on the provided delivery addresses within Melbourne or Victoria. Insul Zone believes in making the best possible efforts to dispatch your order or make is ready for pickup with 2 working days. The delivery time may change in some conditions, which will be mentioned in the order form.

If there is any delay in the delivery of an order within a specified time, our support team will approach you and notify you about the revised delivery time, or make an offer for an alternate product or a refund of the payment(s). If you prefer to accept an alternate product, your order will be amended and an acknowledgement and receipt will be generated accordingly by our system.

In case of inquiry about our products and services or complaint, please approach us via contact information or email given on our website.

Insul Zone has the policy to deliver only in physical addresses with specified areas. The requests of delivery on PO boxes will not be entertained.

Damaged or flawed Products Handling

In case of any damage or receiving of flawed products, launch a complaint to our sales support team on (1300241084) immediately. The complaints made within 48 hours of delivery will be entertained only.

Payment(s)

The handling your order starts after the confirmation of full payment(s) by using one of the verified methods given on our website. Partial or incomplete payment(s) will lead to delay in your order placement. Termination of order may happen in case of long delay in payment(s).